Delivering real-time visibility, seamless integration, and enhanced service transparency for global enterprise customers and service providers

CBC Tech, a next-gen Network as a Service (NaaS) provider for global enterprises, today announced the launch of its Service Assurance Portal – a digital platform designed to deliver greater transparency, control and efficiency in incident management and digital experience.

The Service Assurance Portal is built to empower enterprise customers with a unified, intuitive interface that centralizes service management and operational insights. With increasing demands for reliability, visibility, and responsiveness in mission-critical networks, CBC Tech’s latest innovation strengthens its commitment to delivering exceptional customer experience.

Key Features of the Service Assurance Portal include:

• Fault Ticket Management: Customers can easily raise and manage fault tickets through a streamlined interface, ensuring faster issue reporting and resolution.
• End-to-End Visibility: Real-time tracking of fault resolution progress provides full transparency and reduces operational uncertainty.
• Service Inventory Overview: A comprehensive view of all products and services subscribed through CBC Tech, enabling better inventory management and planning.
• Access to Reports: Customers can conveniently access Reason for Outage (RFO) reports and detailed monthly service performance reports to support governance and decision-making.

In addition to the portal, CBC Tech has integrated ServiceNow Service Bridge, enabling seamless connectivity between CBC Tech’s systems and customers’ own service management platforms. This allows enterprises to manage CBC Tech services directly within their existing workflows, improving efficiency and reducing operational friction.

To further enhance interoperability, CBC Tech also offers API-based integration capabilities, allowing customers to connect their internal systems with CBC Tech’s platform for fault ticketing, service updates, and data synchronization.

“Our customers operate in highly dynamic and digital-first environments, where service assurance is critical to business success,” said Ricky Chau, Chief Operating Officer. “The launch of our Service Assurance Portal reflects our continued investment in customer experience innovation to provide greater visibility, faster response, and seamless integration into our customers’ ecosystems.”

CBC Tech’s Service Assurance Portal is part of its broader strategy to deliver a differentiated, high-touch digital experience for our enterprise and service provider customers. By combining advanced platform capabilities with deep operational expertise, CBC Tech continues to set new standards in service quality and customer engagement.

For more information, please visit CBC Tech’s official website or contact your account representative.