Hong Kong – [August 24] – CBC Tech, a next-gen Network-as-a-Service (NaaS) provider, today announced the successful deployment of a ServiceNow Service Bridge integration with GTT, a leading networking and security as a service provider for multinational organizations. The integration enables seamless collaboration between the two organizations, delivering a unified digital service experience for multinational enterprise customers.
The ServiceNow Service Bridge integration securely connects CBC Tech’s and GTT’s ServiceNow platforms, enabling automated incident synchronization, real-time status updates, and streamlined service management across both organizations. By eliminating manual ticket transfers and disconnected workflows, customers benefit from faster issue resolution, improved operational efficiency, and complete visibility throughout the service lifecycle.
The initiative reinforces both companies’ commitment to digital transformation and customer experience through a unified service management workflow while maintaining governance and operational transparency.
“At CBC Tech, we believe customer experience extends beyond network performance. It’s about making every service interaction effortless,” said Dr. Ricky Chau, Chief Operating Officer of CBC Tech. “By integrating our ServiceNow platform with GTT through Service Bridge, we eliminate operational silos to collaborate with both organizations through a unified digital workflow. This significantly reduces manual processes, accelerates issue resolution, and creates a truly connected service experience.”
“At GTT, we are committed to making every customer interaction simple, transparent, and efficient,” said David Iannone, Senior Vice President, Service Assurance, GTT. “Integrating ServiceNow Service Bridge with CBC Tech extends that commitment allowing our customers collaborate across both organizations through a single digital workflow. Together, we’re reducing operational complexity, speeding up service responsiveness, and delivering the connected experience today’s global businesses expect.”
The integration builds on CBC Tech’s digital transformation journey following the deployment of the ServiceNow Platform and Telecommunications Service Management (TSM), modernizing global service assurance operations and enhancing the customer experience.