As a Zscaler Authorised Partner for Delivery Services and Managed Security Services, CBC Tech leverages over 50 Zscaler-certified experts to deliver pre-sales consultancy, deployment and professional services.
Our approach improves user experience, simplifies IT operations and reduces risk, allowing organisations to focus on security policy underpinned by a premium Zero Trust network.
Service Features
As the only certified partner in the Greater China region, CBC Tech offers a full suite of managed services that include:
Deployment
Service
Planning, initial deployment, advanced deployment and engagement
Scope or review design plan with best practices
Configure or advise on traffic forwarding, security, reporting policies
- Scoped based on number of users / feature license packages
Managed
Service
Offer light touch, low touch, heavy touch for customers
Local bilingual (eng/chn) helpdesk
Escalation to Zscaler
Professional
Service
Deployment and configuration
User experience optimization and support
User experience optimization and support
- Requirement based scoping
Key Differentiators
Strategic Partnership
Localised Expertise
Premium Platform Operation
Certified Engineering Team
Use Case:
Ensuring Seamless ZPA Implementation for 20,000 Users in China
A global team had purchased ZPA licences, deployment services, and professional support from Zscaler, but the local IT department lacked on-site expertise to configure features, manage upgrades, and liaise with Zscaler during rollout. With 20,000 domestic users relying on uninterrupted access, any misstep risked disrupting daily operations.
CBC Tech provided three months of focused consultancy, combining remote architecture reviews and ZPA configuration checks with an 8×5 China Helpdesk for first-line support. We coordinated upgrades with Zscaler, guided local IT through deployment plans, and offered hands-on troubleshooting throughout implementation.
Customer Benefits
Partnering with CBC Tech’s on-the-ground and remote experts allowed the customer to achieve a faster, more reliable ZPA deployment with minimized downtime. Proactive guidance reduced escalations to Zscaler by over 75%, empowering local IT teams and ensuring end users enjoy immediate, uninterrupted access.
