Amir Levy, Director of Cloud Platform in Zscaler, shared his experience of working with CBC Tech. He stated that CBC Tech and Zscaler share the same philosophy and vision of serving customers. CBC Tech is Zscaler’s natural partner in China, and Zscaler will work together with CBC Tech to explore a broader market.
Network challenges faced by Zscaler customers in China
China has a highly regulated Internet environment. A lot of Zscaler’s multinational customers often face various challenges in using the China network to access their critical resources. For example, they are seeing latency and packet loss, and having many issues enabling their cloud transformation worldwide as their users in China are being held back. They have difficulties accessing resources in the cloud.
The value and benefits gained by Zscaler partnering with CBC Tech
Zscaler collaborated with CBC Tech around the mission to enable a better user experience for customers in China. CBC Tech has been a great partner for us, enabling our customers and users to access resources outside of China.
Quite successfully, with a significantly better user experience, we’re seeing improvements in access times between 30% to 3000% in faster response time, lower latency, and higher consistency in the user experience. All our customers are very happy after they move to our premium offering service, which is based on the CBC network.
Why chooses CBC Tech as strategic partner in China?
CBC is a like-minded company that values cloud transformation and value customer obsession. We’ve seen how they cooperate with customers. We have talked to some of their customers, we know that there is a really good culture match and a good understanding of the multinational user experience requirements. So, it has been a natural partner for us. We are really happy to select CBC Tech.
The customer experience journey with CBC Tech
I think the partnership is tested, not just through happy times of selling deals, but also through tough times of supporting demanding customers.
CBC Tech has been awesome in helping us support our customers and users, helping drive answers and drive the user experience. But also deal with challenges and the high demands of customers. When we look back on our partnerships and the customers that we have together, we can see that there is a growth and acceleration path in that we can onboard more customers and enable more use cases for the enjoyment of their end users.
The vision on the business partnership with CBC Tech
CBC Tech is our natural partner for our expansion in China. We are currently working hand in hand with them together to further increase the resiliency of our solution. Increase some of the use cases that are currently lacking.
We are very happy that we are getting their support for our growth plans, we are planning to onboard more and more customers. We can rely on CBC Tech’s technical capabilities to do that successfully.
