CBC Tech Customer Support
CBC Tech offers full-scale support for
all your needs to ensure you get personalized services.
Problem Management
At CBC Tech, our Problem Management process is a key component of our comprehensive IT Service Management (ITSM) approach, focused on preventing incidents with recurring root causes. By proactively analyzing ticket trends, we work to reduce repeat incidents and enhance service reliability.
Our team collaborates with customers to develop a tailored Service Improvement Plan, with progress reviewed regularly during Service Review meetings.
What you get
Minimize repeated incident tickets and business impact of service disruption
Improve Service Availability & Quality
Prevent future service disruptions
Depending on the nature or severity of the fault ticket raised, CBC Tech Customer Support Center may request Customer understanding and cooperation to isolate and troubleshoot the fault ticket to resolution.
For more details, you may reach:
CBC Tech Customer Support Team
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Related Customer Care Services
Incident Management
CBC Tech restores services quickly and ensures incidents are resolved and documented. Preliminary RCA reports are delivered within 48 hours.
Change Management
Changes are planned, assessed, and implemented carefully. Retrospective changes are recorded to ensure full oversight.
Maintenance Management
CBC Tech ensures seamless service continuity through carefully scheduled maintenance.
