CBC Tech Customer Support
CBC Tech offers full-scale support for
all your needs to ensure you get personalized services.
Maintenance Management
CBC Tech ensures seamless service continuity through carefully scheduled maintenance:
Advance Notice for
Scheduled Maintenance
We provide two weeks’ notice for scheduled maintenance, conducted during off-peak hours to reduce impact.
Emergency
Maintenance Alerts
In case of urgent maintenance needs, a three-day notice is issued to allow for timely preparation.
Maintenance Protocol
CBC Tech ensures data backups and system checks before maintenance. A final reminder is sent 30 minutes prior.
Thorough
Maintenance Checks
Our engineers will further verify system stability. You will be notified of the status, and any issues will be promptly addressed.
All maintenance notifications will follow the table below:
| Type of Maintenance | Notification Leadtime |
|---|---|
|
Normal / Planned |
5 – 10 Calendar Days |
|
Urgent / Unplanned |
Immediate |
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Depending on the nature or severity of the fault ticket raised, CBC Tech Customer Support Center may request Customer understanding and cooperation to isolate and troubleshoot the fault ticket to resolution.
For more details, you may reach:
CBC Tech Customer Support Team
Related Customer Support Services
Incident Management
CBC Tech restores services quickly and ensures incidents are resolved and documented. Preliminary RCA reports are delivered within 48 hours.
Problem Management
We prevent recurring issues by addressing root causes. Our team develops Service Improvement Plans and regularly reviews progress.
Change Management
Changes are planned, assessed, and implemented carefully. Retrospective changes are recorded to ensure full oversight.
