CBC Tech’s Change Management process meticulously governs all changes—both proposed and retrospective—across platform environments. Each proposed change is carefully planned, assessed, authorized, scheduled, implemented, and reviewed to ensure a controlled and seamless transition. Retrospective changes are also recorded and evaluated to maintain full oversight.

Our Change Management ensures smooth integration of any network element to maximize uptime. We monitor network behavior before and after each change, quickly restoring status in case of anomalies, and minimizing any negative impacts on network service availability.

The Customer Experience Manager serves as the primary point of contact for all change requests, facilitating smooth communication between customers and CBC Tech’s internal Network Team. Depending on complexity, change requests are typically completed within 3-5 working days.