CBC Tech Customer Support
CBC Tech offers full-scale support for
all your needs to ensure you get personalized services.
Service Assurance Team
Our Service Assurance team at CBC Tech is committed to delivering round-the-clock support tailored to meet every one of your needs. With a focus on quality, we guarantee that you will receive a dedicated service experience with the best hands.
Fault Management
Seamless Service Operations
Detailed Reporting
Efficient Management
Personalised Services
Customer Support Center
Operating 24/7 from Suzhou with support from our Beijing team, CBC Tech’s Customer Support Center is your primary contact for incident reporting and change requests. Our bilingual, expert staff manage the entire process—from logging and troubleshooting to resolution—ensuring seamless service.
Bi-lingual Support
Our customer service representatives are highly skilled in communicating fluently in both English and Mandarin.
Three-tier Technical Support
If critical issues cannot be resolved within the SLA time, we will immediately escalate them to tier two and three engineering specialists.
24x7x365 Customer Support
Our technical support services are available throughout the year. We are are highly skilled and experienced in managing the fault recovery.
Dual Technical Support Center
We have a Customer Center in Suzhou and an extended team in Beijing. It serves as the primary contact for fault reporting and change requests.
Overview
Incident Management
CBC Tech restores services quickly and ensures incidents are resolved and documented. Preliminary RCA reports are delivered within 48 hours.
Maintenance Management
CBC Tech ensures seamless service continuity through carefully scheduled maintenance.
Incident Management
CBC Tech restores services quickly and ensures incidents are resolved and documented. Preliminary RCA reports are delivered within 48 hours.
Problem Management
We prevent recurring issues by addressing root causes. Our team develops Service Improvement Plans and regularly reviews progress.
Change Management
Changes are planned, assessed, and implemented carefully. Retrospective changes are recorded to ensure full oversight.
Maintenance Management
CBC Tech ensures seamless service continuity through carefully scheduled maintenance.
Depending on the nature or severity of the fault ticket raised, CBC Tech Customer Support Center may request Customer understanding and cooperation to isolate and troubleshoot the fault ticket to resolution.
For more details, you may reach:
